ALISON PENTECOST

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When You Fail a Client in the Creative Freelance World — and How to Bounce Back

August 20, 2025 by AlisonP Leave a Comment

Mistakes Happen — Even to the Pros

Look, we’ve all been there — salaried or freelance. Sometimes, inadvertently, we screw up.

Back in my IT days, I managed to shut down an entire inbound call centre… twice. Once by rebooting the wrong server. Another time by accidentally leaning on the main power switch in the server room. Beeooooooo. Silence.

No, I didn’t get fired. 

Fast-forward to my voice over career. One day, I recorded way more of a client’s e-learning script than I was supposed to. The script had colour-coded lines for multiple voice actors. My lines were in dark grey, and unassigned lines were in black. I should have double-checked. I didn’t. And I ended up recording four times as much narration as required.

The result? My audio files were unusable. The client was on a tight deadline. I’d dropped the ball.

This Could Happen to Any Freelancer….and It’s Not the End

When we’re on a creative freelance contract — whether it’s a commercial voice over, audiobook narration, explainer video, or video game — the stakes feel higher. There’s no boss protecting your job. You might think, “One mistake and they’ll replace me.”

This happens to everyone.

But here’s the truth:

  • Clients are under pressure too. They care about their deliverables, deadlines, and their own stakeholders.
  • Replacing you mid-project isn’t easy for them — it’s more trouble than it’s worth if you can fix the problem.

What they need most in that moment is reassurance and solutions — not excuses.

In my e-learning script mishap, I didn’t blame the text colours. I didn’t ramble. I simply told the client:

“I’m re-recording the correct version right now and will send you the updated file shortly.”

And then I did it. Fast. Professionally. No drama.

The client thanked me. We moved on. And here’s the important part: we’ve worked together since.

The Three Keys to Bouncing Back

The difference between a one-time mistake and a reputation-killer isn’t the mistake itself — it’s how you handle it.

1️⃣ Own It
Acknowledge the problem. Keep it short and professional:

“Hi [Client], I’ve realized I made an error on the project. I’m sorry for the inconvenience. I’m already working on a fix and will update you shortly.”

2️⃣ Fix It Fast
If you can, deliver the correction immediately. If not, come prepared with options:

  • A revised timeline
  • A small discount if appropriate
  • Alternative solutions that still meet their needs

3️⃣ Focus on Their Needs, Not Your Feelings
Skip the lengthy explanations. Avoid defensive language. Show that your priority is their project’s success, not saving face.

The Long Game

Listen.

Handled well, a small failure can actually strengthen a client relationship. Why?
Because people remember how you show up under pressure. They remember you didn’t disappear. They remember you kept your focus on them.

And if you step in to fix a problem — even one you didn’t cause — you become their go-to problem solver. That’s how long-term loyalty is built in the voice over industry, and in any creative freelance field.

Mistakes happen. Professionalism is what makes clients stay.

 

Reach out to talk about your next project, to chat about voiceover or fitness, or Follow me for more tips.

Let’s engage. DM, comment, and why not arrange a discovery call?

Subscribe to my podcasts for fun and functional business and exercise talk.

Link to podcast: Ep 15: Failure doesn’t have to be the end of your client relationship


Filed Under: Freelance Fitness Tagged With: authenticity, business, CreativeFreelanceLife, exercise, fitness, freelance, FreelanceFitnessPodcast, voiceover

Fuelling Your Fire: Motivation Tips for Freelance Creatives

August 13, 2025 by AlisonP Leave a Comment

The Why Behind the Work

This time a year ago I was struggling creatively.

I’d been kicking around the idea of launching a podcast for years, but it never seemed like the right time. This time, though, I was sure I’d hit on the right formula. A clear log line.

Except I also had all the excuses, recent car accident, family obligations, work…you know, life.

But the idea wouldn’t go away. Heck, wanting to produce a podcast is what got me into voiceover in the first place. I then diverged, quite happily, I might add, into commercial, narration and e-learning voiceover, but that podcast thing, because I’m such a big fan of them, never really left me.

The problem was, I always had some excuse not to take action:

  • How am I even going to juggle this new recording project with everything else I have going on?

  • How am I going to come up with new podcast topic ideas every week?

  • What if it sucks? Isn’t it better not to try than be publicly messy as I navigate this new skill set?

I didn’t say these were good excuses.

And if you go look up my podcasts Freelance Fitness and Pigiste pas Figiste, you’ll see that it was an entire year more before the trailer dropped. I spent that time not planning or creating, just…wallowing.

What I wasn’t willing to face was that I lacked the motivation to begin my podcast project. I was taxiing around in circles instead of lining up with the runway and taking off.

It’s not just personal projects that can sit on the sidelines due to a lack of motivation. We can be unmotivated by client projects as well. Maybe it’s decent money, but we’re bored. Or maybe unforeseen snags in production have us feeling frustrated, so we don’t want to look at it. Or maybe we’re frozen in panic as the deadline approaches.

Especially when we have colleagues and clients counting on us to be reliable, to deliver on time, the fruits of our creative labours.

When we lack motivation, we feel guilty, we self-reproach, we feel overwhelmed and unproductive. We hide our heads in the sand hoping it will go away on its own because we are creatives! What’s wrong with me? How can I not be inspired at every moment?

Let me reassure you that you are not the first, the last, or the only creative freelancer who has felt this way. It happens to us all. It’s normal.

But it is a problem, so let’s try to get our heads around it.

Fuelling your Freelance Fire

What opportunities are we missing out on when a lack of motivation weighs us down?

  • Growth. Learning new skills pushes us out of our comfort zone.

  • A display of our creative skills that could resonate with other like-minded individuals, leading to a collaboration that benefits both.

  • Connection to others. We tend to close in on ourselves instead of opening up.

  • Joy! Creation brings me joy. Sharing my experience in voiceover and fitness with you all brings me joy (see the point about connection above)

What sorts of things might be holding us back?

Imposter Syndrome

  • You’re waiting for the right circumstances to manifest before taking action for your next creative endeavour.

  • Not comfortable learning and becoming in public.

I am constantly experimenting and evolving this podcast, seeing what resonates with my listeners, what’s working, and what doesn’t. I’ve made changes along the way, almost from day 1, because it’s a living, breathing work in progress.

Yes, I listened to many tutorials first and went in with a plan, but there are so many things that can only be learned by experience. Things that someone can tell you, but that you can’t really know until you’re doing it yourself.

If I let the fear of not being perfect on Day 1 get in the way of starting, I never would have started! And then I wouldn’t be where I am today! What new learned skills might I have missed out on? (Confession time: I didn’t figure out how to mix down in stereo instead of mono until episode 3! I didn’t even realize it was a thing I’d be able to do. But, I do now!)

I chose to have a video exercise guide accompany each audio podcast episode, so I’ve had to learn how to edit video (imperfectly–I like to think of it as naturalistic and charming) but I get to practice my voiceover video dubbing skills when I narrate the videos I’ve made!

By giving myself permission to play and experiment in my podcast, I gain voiceover performance skills for auditions and jobs.

So, even if all your ideas are terrible that day, at least they’re out of the way. It’s still progress, it’s still getting the juices flowing. In the end, it’s still an accomplishment, even if it’s a little ugly and rough.

This realization also helps me in directed voiceover recording sessions. I don’t fear feedback anymore. I’m not worried that when they ask me to do it again, but differently, that I’ve done something wrong. I’ve comfortable now to explore and experiment to find the right read without thinking about sounding silly or amateur. Because if I’ve gone too far (too loud, too pushed, too bright, too sing-songy, too…whatever) I know that after we laugh it off, we’ll just try something else.

It’s part of the process.

You can always pull it back, but if you’ve never explored your edges, you will never know how big a space you really have to work in. Allow yourself a child’s grace of experimentation and evolution. How can you get better if you don’t practice? Each person is unique. Each space shape will be unique. You’ll have to discover your shape by yourself. No one can tell you what it is.

And what an invaluable tool it will be for you!

Lack of Inspiration

  • You’ve run out of original ideas.

  • Just thinking of this project drains what energy you have left.

I’ll be honest, I wasn’t even motivated to write this post. There was a sense of obligation, of course, I have a publication schedule I do my best to respect. But I didn’t sleep at all well the night before so it was really tough to get my thoughts organized.

Besides coffee and exercise to wake me up. I had few other tricks I could lean on to help get this post going.

  • I keep a running list of ideas. A document of random thoughts and ideas that might make for a good post or podcast subject. Some weeks I’ll add five to it, other times I need take one or two out because I’m drawing a blank. So I always have a pool to draw from if I need to.

  • Proper sleep, proper breaks like weekends, evenings, and vacations are great ways to recharge your batteries and allow you to get out of the home or office to engage in experiences that can inspire your work down the line.

  • If time is short, a quick walk around the block or a trip to the local cafe might help shake things up a bit. Inspiration comes from connection, openness and grounding. Get out of your head. Look, feel, sense around you, the other people sharing this space with you, observe and respond.

  • Be inspired by music. I sometimes use music I feel matches the tone of the script I’m reading. I also have a have a feelings wheel, and list of archetypes to try on for different reads.

  • If all else fails, pick your ideal customer, agent, whoever you want to be engaged with this idea of yours. What do they need from you? I use this trick all the time when voicing commercials and narrating videos. I speak to one specific person out of my imaginary audience. Someone I know needs to hear what I’m saying. I’ll even make up some extra dialogue that’s not in the text to help me get into the right tone and style for the read.

What about you. Who needs to hear your message the most? Imagine yourself talking to them. The conversation will flow naturally!

No Time for Creativity

  • Too many tasks on your plate so there’s no time for anything but a template cut and paste.

  • Too many tasks and not knowing where to start.

  • Tasks that are part of your job, but are your least favourite so you keep putting them off.

I’m juggling a lot of responsibilities, voice-acting, podcasting, marketing, family life, etc. It’s a real balancing act to organize my day. And an unexpected event can easily upset the balance.

Staying focused is a challenge, especially since I work from home and so does my husband, because we share an office. There’s a lot of distraction around me above and beyond even the other voiceover business related tasks clamouring for my attention.

And speaking of those other voiceover business tasks, you know, the ones that aren’t the creative, fun recording jobs and auditions ones? I think I’ve mentioned in a previous post how I feel about them.

Sometimes I’m just not motivated.

OK. So you’re so choosing to take action, and not wait for motivation. Perfect. Because we don’t always have the luxury of time. Now, which of the 18 tasks should you focus on first? What to do when your motivation problem is an overwhelm problem and that clock is ticking?

Here are some things that work for me.

  • Schedule things even if you’re the only one involved in the task. Book it out like it’s a meeting. It always makes me feel more accountable somehow when I see it in my calendar.

  • Leave extra time for the unexpected. If you get it done faster, great! If not, at least the tasks won’t start piling up like a log jam.

  • Small, quick tasks first, checked off and out of the way, leave me feeling more productive! Instead of doing the long one first and running out of time for the others.

  • Have a process. I know I’ve mentioned this before regarding hiring external help, but this is still true for the tasks we must do ourselves. You should have a process to triage your various tasks to help you choose which to do first so you don’t waste time having to figure it out each day.

Turn Energy Into Action

We stall when we don’t feel like we’re making progress. But holding steady, grinding it out works most days. Inspiration comes in fits and starts; some days it flows like water, other days it’s like wading through waist-deep mud. I think only those outside the creative industry believe that creative life means staring at your screen while your muse flows through your fingers. I only wish that were true.

Whenever you’re feeling stuck, remember this…

  • Lots of folks talk about making a movie one day, writing a script, or a novel, animated series, song, podcast, stand up special…but how many actually do? You are already doing it, you’ve taken that hardest of all steps, the first one.

  • We have choices, because we’re the boss. We are freelancers because we like to decide our own fates. So choose your next challenge. If it’s boring, then maybe choose that first and reward yourself with a fun task later. If you lack inspiration, choose to shake things up. If you’re scared of disappointing your client, then choose confidence.

Life isn’t always filled with unicorns.

What else can we do to pull out of that stall and get soaring again?

Reach out to talk about your next project, to chat about voiceover or fitness.

Or, let’s schedule a discovery call so you can hear my booth in action!

Subscribe to my podcast for fun and functional business and exercise talk: Motivation: What to do when you don’t want to do

Filed Under: Freelance Fitness Tagged With: business, CreativeFreelanceLife, exercise, fitness, freelance, FreelanceFitnessPodcast, selfcare, voiceover

Detours: Even some of the best laid plans meet a roadblock

August 6, 2025 by AlisonP Leave a Comment

When Plans Go Sideways

I want to talk about detours.

Not the fun kind…wait, is there a fun kind? I’m talking about when you have a path, an expectation, a direction…

…and next thing you know, you’re forced off the path.

Just like your GPS reroutes when there’s roadwork or an accident, life sometimes reroutes you. In your workout routine, it might be bad weather or an injury. In your freelance business, it could be something bigger: a business loan falls through, a client doesn’t renew, your new marketing strategy flops.

Detours in business are inevitable.

Yes, even when you do have a plan. (You do have a plan, right?)

Detours in Business—and Life—Are Inevitable

These kinds of interruptions can be frustrating and disheartening. Trust me—I’ve been there. Literally two weeks ago, a steady client—one I’d counted on financially to finance business expansion—decided to take their creative production in a new direction. Even if it’s a normal part of the business, it still hurts. Even if I know it wasn’t because of my skill, that they’d appreciated all the work I’d done for them up to that point, it was still a gut punch.

Then a few days later, I headed out for my usual run, only to find my route blocked by construction. My first reaction? Really?! Now this too? I had my perfect little loop planned. The detour was longer, hillier, and passed through a less scenic part of town. My carefully laid plans—wrecked.

And that’s when it clicked: this is the same feeling we get in business. It’s a gut reaction. We whine. We stew. We take it personally. We want to punch a pillow.

But after the freak-out comes the questioning. Is there something I should change?

Some setbacks are temporary. Others might be redirections in disguise. Either way, panic is not a helpful project manager.

So when I calmed down, I asked myself: Is this a dead end, or just a longer route to the same goal?

Feel. Assess. Adapt. Repeat.

Here’s what I’ve learned:

  • Let yourself react. Scream in a closet. Curse the sky. Do what you need to do to release that initial wave of frustration. It’s normal. Don’t keep it inside or pretend it’s not there. It won’t go away, it’ll just rot.
  • Then assess. Is this a temporary delay, or a long-term shift? Don’t make decisions in a panic—fear is a terrible strategist. Make sure you’re taking business decisions in a calm emotional state.
  • Lean on your community. If you don’t have one yet, start building it. Mentors, colleagues, collaborators, even online groups. These are your insurance policy for freelance life and a great backboard to bounce ideas off of. Also, they’ll understand your pain, and it feels great to have a safe place to share your struggle.
  • Look for hidden opportunities. That client walking away? Maybe it’s space to pitch the dream project you’ve been putting off. That equipment that died? Maybe it’s time to upgrade and streamline. That lease not renewed? Maybe you find a brighter, quieter studio closer to home.

Most of all: Don’t go it alone. Just because you’re a solopreneur doesn’t mean you’re a hermit.

If you haven’t already, go check out this week’s episode of Freelance Fitness. We move through a cardio sequence together with a fun Latin playlist, and I walk you through how to process and pivot when things don’t go to plan.

You can listen while you walk, run, cycle, or simply need a mental reset.
New episodes drop every Wednesday—so hit subscribe, and keep showing up for yourself.


🎧 Listen to Episode 13 of Freelance Fitness: https://rss.com/podcasts/freelance-fitness/2142995
🎵 Playlist of the week by: Lawd Ito


 

Filed Under: Freelance Fitness Tagged With: business, cardio, CreativeFreelanceLife, exercise, fitness, freelance, FreelanceFitnessPodcast, selfcare, voiceover

Change is Scary: The (Mostly) Pain-Free Way To Integrate New Stuff Into Your Workflow

July 30, 2025 by AlisonP Leave a Comment

How Can We Deal with the Fear of Change in Our Creative Freelance Business?

Change is inevitable—but in a creative freelance business, it can feel especially intimidating. You’ve worked hard to build a system that works for you. You’ve invested time, energy, and money into your current setup. So what happens when that setup no longer meets your needs, or when a client asks for something outside your comfort zone?

Today, I want to talk about how we can face those moments of change with a bit more calm—and maybe even a little excitement.

Why change feels scary—even when we know it’s good for us

As I said in a recent episode of Freelance Fitness :

“Sometimes we’re a little too comfortable in our familiar skill sets. We all have our comfort zone, our happy place. But the world is changing and evolving around us.”

Whether it’s learning a new skill, upgrading software, or replacing worn-out equipment, we often hesitate. It’s not just fear of the unknown—it’s fear of wasting precious time or money, or worse, breaking something that already works.

I’ll be the first to admit: I’ve sat on software upgrades far longer than I should. Recently, I hesitated to upgrade my Apollo account—even though I knew it could make my client outreach more efficient. Why? Because I dreaded the hours it would take to adapt to the new system, the learning curve, and the recurring cost. Same with hiring a new coach—I wanted to grow, but the time and expense of integrating that new perspective felt overwhelming. It’s not that I didn’t want to improve—I just didn’t want to disrupt what I had finally gotten to work.

Sound familiar?

So how do we deal with it?

Let’s look at three common areas of change in a freelance business, and how to manage each with less stress:

1. Equipment upgrades

If you’re like me, you don’t upgrade until you absolutely have to. But as I said on the podcast:

“It’s not IF, it’s WHEN you’re going to need to do this. So if it’s a new computer or a new mic, it’s better to plan for downtime now than be forced into it later.”

The key is to keep your old gear as a backup while you integrate the new. Test it during quiet periods. And if budget is a concern? Marketplace deals are your friend. Buying secondhand doesn’t make you less professional—mastering your tools matters more than their price tag.

2. Software changes

This is the one that slows me down the most. Even when I know a new tool will improve my workflow, the fear of the learning curve stops me cold.

“The best software in the world is only as good as my ability to use it,” I said—and I stand by that.

Here’s what helps:

  • Try before you buy (hello, free trials)
  • Watch quick tutorials
  • Practice before you migrate everything
  • Create a cheat sheet for your most-used functions

And most importantly: allow yourself time to feel clunky at first. It’s part of the process.

3. Skill development

We all get fired up after a great workshop or coaching session—but applying those new skills? That’s the hard part.

“Once I get back home and plunge back into the fray, my conference goodie bag lies lonely and abandoned under my desk. And my cat.”

Same. So here’s what I do now:

  • Choose carefully—don’t sign up for every shiny new training
  • Ask how this skill fits into your immediate business plans
  • Build in generous time for practice

One weekend workshop won’t make you an expert—but it can plant the seed for something powerful.

Final Thoughts: It’s hard. But worth it.

Even when we know that change will benefit us, it’s easy to stay stuck in place. But a little planning goes a long way. Whether it’s new tech, tools, or training, it helps to remember: you don’t need to be perfect at something right away.

You just need to start.

If you’re curious to hear more thoughts like this—plus some light movement while you’re at it—check out the full episode of Freelance Fitness. And if you’d like to connect about this topic or find out more about how I help creative clients through voiceover work, get in touch with me here.

Your freelance business deserves to grow—and you can handle the changes that come with that growth. One thoughtful step at a time.

Filed Under: Freelance Fitness Tagged With: business, CreativeFreelanceLife, exercise, fitness, freelance, FreelanceFitnessPodcast, voiceover

Is A.I. Coming for my job? A client case where they chose human.

July 16, 2025 by AlisonP Leave a Comment

Is AI Replacing Human Creatives? Not So Fast. Why Clients Are Still Choosing the Human Voice

This might be a controversial opinion, but…I don’t think AI will take over all the jobs. The human touch is still alive and well. In an era where artificial intelligence tools promise quicker turnarounds and lower costs, it’s no wonder that many clients feel pressure to experiment with automation in their content creation. But what happens when speed and savings come at the cost of clarity, and connection?

As a bilingual voice actor with experience in explainer videos, corporate narration, and branded content, I’ve seen firsthand where the human voice still shines—and why clients return.


Q: Is AI really taking over creative jobs?

A: There’s no denying the buzz around AI. Tools are getting faster, smarter, and better at mimicking human-like responses. But creativity is not just about pattern recognition. It’s about interpretation,performance, and intention. That’s where humans still lead.

In fact, many creative freelancers are feeling the pressure—but it’s not necessarily because AI is better. It’s because AI is cheaper, faster, and more scalable. But that doesn’t always equal effective.


Q: Why do clients still choose human voice actors like you?

A: One of my clients, a company onboarding new users to their online platform, needed voiceovers for animated explainer videos. They didn’t just need “a voice.” They needed someone not only experienced and knowledgeable, but who could understand their vision, what they were trying to achieve with the audio accompanying the animation for the video they were planning, even if they, marketing folks without a background in audio/video production, didn’t always know how to articulate it.

They told me what really mattered: working with a real person. Someone they could talk to. Someone who could pick up changes quickly. Someone who just got it.

We worked together on a new esplainer video project and I delivered pickups for a previous video they produced—and they said it was seamless. On time, on budget, quality audio. Exactly what they were looking for.

For commercial and narration voiceover talent, clients like this, that steady bread-and-butter work, matter. AI can’t nurture those relationships, but we, as human beings, can.

For me, this is a clear example where AI would not have been an ideal solution. To be able to get anything remotely interesting (and not laughable) out of AI in a creative context, you need to know how to prompt it correctly, provide it with the right raw material, and then keep tweaking the final result so it doesn’t look like a copy of all the other videos out there.

No one really has the time to do that. My clients certainly didn’t. To boot, we all now easily recognize the “signature” of AI. Why would they risk the stigma of fast-fashion on a brand they’ve taken years to build?.


Q: Can AI be a helpful tool in creative work?

A: Absolutely! I’ve used AI to help brainstorm blog topics or tighten up my podcast show notes. I’m not going to pretend I’ve never had AI write a blog post for me based on some prompts and some text I fed it, but I didn’t love the result. It only felt OK, like that essay you wrote in high school at the last minute and you know you’ll be happy if you get a “C”.

I know I have to specifically state in the prompt not to “rewrite the text for greater flow” when I only want my text spell and grammar checked. My voice gets lost when it rewrites it so some beige median ideal. And when Gen AI is used to create assets for a client’s website, branding or ad campaign…their voice gets lost too.

What results is a mass-produced, beige version of something that was once unique. It might check boxes, but it doesn’t connect. That’s a missed opportunity—and often, a waste of money.


Q: How can voice actors and creatives stay competitive?

A: By staying human. That might sound overly simple, but it works. Here’s how:

  • Demonstrate your value. Be clear about how your work solves a real problem for your client.
  • Make it easy to work with you. Fast, friendly, professional service counts.
  • Stick to your rates. If clients mention AI, don’t panic. Instead, show what they get with you: nuance, reliability, adaptability, personality.
  • Focus on relationships. Clients come back to the people they trust.

Q: So what should clients consider when choosing between AI and a human creative professional?

A: Think about:

  • Will the result stand out from the sea of sameness?
  • Will your audience feel something genuine?
  • Will you be able to adapt, ask for tweaks, and expect consistency across projects?
  • Do you want a partner—or just a program?

Still Not Convinced?

If you’re weighing your options, I invite you to think long-term. The brands that last are the ones that build trust, not just output. And trust is human.

And Creatives? Your clients aren’t running to A.I. Just because it’s new and cool.
Ok, well, maybe some of them are.
They’re running toward any tool that promises to allow them to get more done, in less time, for less money.

So I like to position myself as an affordable yet quality alternative to that.

If you want to hear more about this topic (and stretch your legs while you’re at it), check out my latest podcast episode on Freelance Fitness. It’s a 10-minute progression run with a side of freelance survival strategy.

Because yes, it’s a tough time in the industry—but it’s also an opportunity. Let’s not just keep up with the machines. Let’s out-connect them.


🎧 Listen to the episode: Freelance Fitness – Episode 10

📩 Have questions or want to work together? Reach out anytime at VoiceTalent@alisonpentecost.com.

Filed Under: Freelance Fitness Tagged With: cardio, CreativeFreelanceLife, fitness, freelance, FreelanceFitnessPodcast, HumanVoiceMatters, voiceover, VoiceOverPro

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Recent Posts

  • When You Fail a Client in the Creative Freelance World — and How to Bounce Back
  • Quand on échoue auprès d’un client dans le monde du travail autonome créatif — et comment rebondir
  • Nourrir votre flamme : conseils de motivation pour pigistes créatifs
  • Fuelling Your Fire: Motivation Tips for Freelance Creatives
  • Detours: Even some of the best laid plans meet a roadblock

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